Terms & Conditions, Company Policy, Privacy, FAQ’s & Customer Care

Terms & Conditions

Welcome to our website. Please take the time to read the Terms & Conditions carefully. H&H Design & Detail  are bound to these conditions. If you continue to browse and use this website, make a purchase or register your personal details you are agreeing and accepting our Terms & Conditions set out below. If you disagree with any part of these Terms & Conditions, please do not use or purchase from our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which H&H Design & Detail  shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to H&H Design & Detail . This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Ireland.
Definitions:
In these Conditions the “Company” means H&H Design & Detail . The “Customer” means the customer of the Company. The “Contract” means any contract for sale of goods by the Company to the Customer. The “Goods” means any goods forming the subject of this contract including materials incorporated in them. “We” means H&H Design & Detail . “Us” means H&H Design & Detail. “You” means you the customer. Please find below our full terms and conditions. We ask you to read these terms and conditions fully. All orders placed with and accepted by H&H Design & Detail  are bound by these terms and conditions. By confirming that your order is correct and that you wish to proceed, you agree that you have fully read, understood and agree to our terms and conditions. Thank you again for your purchase from H&H Design & Detail . If there is anything we can do to further assist you, please do not hesitate to call us on 00 353 68 44665.

Terms of Sale:

All prices are quoted in Euro and are inclusive of VAT. Prices exclude delivery costs which will be added at checkout. H&H Design & Detail  will not be liable for any export or import duties, taxes etc. Goods being sent to a destination outside of Europe,  may need to pay additional charges. We will need to contact you for the payment relating to higher courier charges for products being sent abroad. Payment will be debited from your account at the time of purchase, or soon after. We accept payment by all major Credit & Debit cards, PayPal and Cheques.

Please note: Payments made by cheque will incur a delay of your order being made and delivered, whilst your cheque clears.

H&H Design & Detail  will take all reasonable care, as much as is within our power to do so, to keep the details of your order secure. However, if we are not negligent, H&H Design & Detail  cannot be held liable for any loss you may suffer if a third-party gains unauthorised access to the data you provide when accessing our site. On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder.  We can be contacted on: 00 353 68 44665 should you wish to discuss this further or arrange confirmation via another source.

Please note that H&H Design & Detail  reserve the right to photograph and display products, either for our website or social media, from orders placed by customers. This is also the case for special orders. We will not, however, display images of personalised products for special occasions until the date has passed.

All items made by H&H Design & Detail  are branded with our logo.

Proof of Engraving/Design:

We do provide a preview of your personalised design. We endeavor to have this sent to you within 48 hours on receipt of order. We do not start your order until you have confirmed via email that you are happy to proceed with that design. Our turnaround time stated on each of our gifts commences once we have received your emailed confirmation of approval on design

Changes to your order:

Please do not rely on an email to amend any changes to your order, as emails are not always reliable and can go astray. Please contact us by phone to make sure we have received the changes to your order. As all items are made to order or personalised and cannot be refunded.

If you have made a mistake or need to change the address or anything else that needs bringing to our attention after you have placed your order, this has to be done as soon as possible. If we have already dispatch your goods, we can contact the courier company to make a re-delivery, this will be at a cost to the customer.

Request for a shorter turnaround time on orders placed  is to be made separately by email or telephone, and preferably before placing an order. Otherwise your request may not be seen in time and is not guaranteed.

Design Proofs:

If you wish to cancel your order after a proof as been submitted, providing no manufacturing has taken place, we can offer a refund minus a charge of 20% of the cost of the order for the design work that has been created for you.

Timber is a natural product:

Wood is a natural product and has all manner of colour variations, and whilst we go to great lengths to colour match as much as possible, we cannot guarantee any replication of colour from piece to piece. We also go to great lengths to remove nearly all flaws in the surface of our products. However, wood is a natural product, and removal of every single flaw would render the timber characterless. Accordingly, the customer accepts there may be some flaws, such as small knots, small shakes (slight cracks which are a natural element of the timber), and other minor flaws which H&H Design & Detail  consider will not impair the performance of the product. Whilst H&H Design & Detail  go to great lengths to ensure the timber has been correctly dried, movement in solid timber cannot be prevented. After delivery, small cracks may appear a few millimetres in width. This is entirely normal and is regarded as part of the natural beauty of the timber. These cracks can be easily filled with a special coloured wax filler. These cracks and movements do not constitute any fault with the timber or product construction; for the sake of clarity, timber is a natural product and will move/change over time and the customer expressly understands and accepts this. Please bear in mind that Timber will absorb moisture, so take care in deciding the location of your product as this will have an effect on its lifespan. It is the customers responsibility to check and decide if our products are suitable for the finished location. H&H Design & Detail  are not responsible for any oil staining or markings that may occur or transfer from any of our items. It is important when deciding whether or not to buy a H&H Design & Detail  product that you have thought about the finished location and whether its suitable for the intended location, especially if you are placing it on to a painted or polished surface/wall. All of our products are unless otherwise stated made from solid timber and finished in Superior Danish Oil. There may be some staining or transference of oil from the product and the customer must make the decision as to whether or not this item is suitable for their intended purpose and/or desired location. All engravings onto wood will never be an exact measurement. We have to allow for the natural product and therefore we allow a few mm tolerance. When engraving the letters, we have to consider that the alphabet letters come in all shapes and sizes. So there won’t be and exact measurement between gaps, because the letters start and finish at different points. When it comes to choosing our Timber, we choose to use the most prized part of the tree – the Heartwood.

H&H Design & Detail  cannot be held liable for any mishandling, lack of oiling, inappropriate storage, improper maintenance or incorrect fixing. We do our very best to ensure all of our products are sanded well and do not have any splinters. Please check your product carefully before using or installing it, as a precaution. H&H Design & Detail  can not be held responsible for any injury. The customer agrees to take the correct installation and maintenance oiling as detailed by us in our oiling instructions. Failure to follow this will most likely lead to damage, and H&H Design & Detail  cannot be liable for any damage in these circumstances.

Once your product leaves our workshop it goes through many different climates on its journey to you. During this period some movement, cupping and cracks can occur. Once you have taken delivery, there will be a period of time that your product needs to settle into its new environment. This is normal behaviour for solid timber and even though H&H Design & Detail  go to great lengths to store timber correctly and apply oil sufficiently movement in timber cannot be prevented.

Oiling Kitchen Boards, Chopping & Carving Boards:

All our chopping and kitchen boards are finished using natural food safe oil. Regular treatment is recommend to stop any damage happening to your board. In cases like carving board or draining boards which are exposed to moisture for longer periods of time will need treatment more often, in some cases after every use.

Diamond Coating:

Diamond Coating is a resin based finish that is harder wearing than Danish Oil. For items that come in contact with water, like Bath racks and Dog bowls, we finish these items with this particular finish as standard. We do state which items have this finish on the product descriptions. Items such as outdoor furniture, swings, benches, house signs and grave markers have the option to include this finish.

Diamond Coating Aftercare and Top up kits:

When it comes to upkeep, this finish is still a weather resistant finish – Not water or weather proof! Over time the sun and rain will remove the finish. Regular upkeep is still needed to keep your product well maintained. We recommend you treat your item once to twice a year depending on the weather, where it is positioned, how exposed it is to the elements and time of year it is placed. Items such as Lawn Burial Markers which stay in contact with the ground all year round, will need treatment more often.

Product Information:

All of our products are subject to availability and MMSS reserve the right to withdraw any product at any time and/or remove or edit the content on our website. Despite our very best efforts to ensure our product information is current and correct, we cannot guarantee the absence of errors. If there is an error in the product description, we will notify you ASAP, before we dispatch of your order and give you the option of a refund in full, should you wish to cancel your order, or continue with the order with the new information applied.

Product imagery on our website and in the printed media, is offered to you as good representation of the product. If for reasons beyond our control the colour accurateness or size slightly differs from the product you receive, H&H Design & Detail  cannot be held responsible. Bespoke or personalised products may differ slightly from product imagery, this is due to the fact that our products are handmade and timbers differ. Please note that due to the nature of bespoke products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a refund in full or receive a replacement.

If you are ordering a pair or a set of products, we always advise you to order them all together to ensure your items are made as similar to each other as possible. We do try our very best to keep multiples as uniform as possible, but because everything is handmade and engraved there will always be slight differences from one product to another, this includes the colour and grain of the timber, font size and final dimensions.

Manufacture:

All products are made to order and all sizes are approximate. Orders are made for the customer according to our works schedule. If the customer delays delivery or collection after the products have been made, storage of the goods is entirely at the customers’ risk. H&H Design & Detail  will not be held liable for any damage to the product, no matter how it was caused. H&H Design & Detail will do our very best to store the items carefully. However, the customer agrees that timber is a natural product and is subject to movement. Movement during the period of storage is at the customers risk. The customer expressly agrees that H&H Design & Detail  is not liable for any movement, as we do not have the correct environmental storage to prevent such movement. H&H Design & Detail  reserves the right to revise prices and details at any time without any notice. If we list a product with the incorrect price due to “any” error, we have the right to refuse or cancel any orders placed prior to the order being delivered. We will always inform you, the customer, of any prices that we increase, and give you the option to cancel your order at no expense to you, the customer, and issue a full refund. Goods are subject to availability. If the timber to make your order is out of stock or unavailable, we will let you immediately and inform you of the estimated delivery date. All products made by H&H Design & Detail are approximate, but are made as close to the size specified on the products information. All timbers react differently when cut. The customer accepts that these variations in the timbers density and hardness are a natural part of the product, and it is not the fault of H&H Design & Detail. H&H Design & Detail  will take all reasonable steps to avoid damage from this occuring. In certain circumstances, flaws and faults within the timber may be exposed during the manufacturing process. The customer accepts that this is a natural feature of the timber, and not the fault of H&H Design & Detail. H&H Design & Detail  will do their best to rectify the situation, but we cannot be held liable for any defects exposed in this way. Your statutory rights of cancellation does not apply to any orders which are made to measure to your specifications.

If your bespoke orders are faulty, H&H Design & Detail  reserve the right to take corrective action, which may include returning the faulty product for a repair. We may, at the discretion of H&H Design & Detail  replace the product. If we decide the products need to be returned to the workshop for repair, the customer will arrange, obtain proof of posting and be responsible for the return. Any cost of the return will be accepted by the customer, no matter what the reason, unless the product is found to be faulty due to  H&H Design & Detail. Please be aware that all of our items go through Quality Control and are tested before they leave our workshop.  The type of construction, stave width, length and thickness may vary from the sample or from each and every product. There may be occasions where the product are heavily sanded by H&H Design & Detail  in order to present the best aspect of the timber. This means in some circumstances products may be less than the stated thickness. All of our products carry the H&H Design & Detail  branding.

All items made by MMSS are branded with our logo.

Quotes, sizes and order confirmation:

Whilst we do our best to interpret figures, diagrams, drawings or conversations which detail the sizes, shapes and details of your quote, we are unable to guarantee that this is a correct interpretation of your exact requirements, and cannot be held liable if these subsequently prove to be incorrect.  It is up to you the customer to ensure that the sizes, shapes and dimensions detailed in our quote are correct for what you require. Before begin to make your product, we will produce an order confirmation which states all detail of your bespoke product.

It is also up to you the customer to ensure that sizes, shapes and all the details of your order as detailed in your order confirmation email are correct for what you require. We will not begin to make your order until we have received confirmation that the order details are correct.  All measurements are in millimetres, centimetres or inches – this will be specified. Where these have been converted from other forms of measurement, for example imperial measurements or measurements expressed in metres and centimetres, it is up to you the customer to ensure that these are correct, even if provided by us.  We do not check or warrant these details for accuracy or validity. Illustrations, descriptions, weights and measurements shall be taken by the buyer as a guide only, and are not binding in detail. MMSS reserves the right without notice and without affecting the validity of the contract to make such changes in materials, dimensions and design as are reasonable and desirable. Colour accuracy of the products viewed on our website cannot be guaranteed due to vagaries of the image reproduction process. Any images and samples should be treated as approximations only.

Other Service:

We offer other services to our customers, which are engraving services.

Engraving service – In some cases a product sent to us for engraving can or maybe unsuitable for this service. Though we are set up to engrave products it may not possible to engrave onto random product because of their size and shape. It is worth baring in mind that to get the best engraving results the area for engraving needs to be as flat as possible. You will be asked to provide images of your product before you send them to us for engraving. This not only protects you and your product but allows us to advise you on cost and time involved to engrave your product.

 

Note:  Engraving service – we cannot be held responsible for any damage caused in delivery or storage of your product, and ultimately if anything were to happen during the restoration process we cannot be held responsible for any damages.

Safety:

Please check over everything you use or give to a child. Please bear in mind wood is a natural product and will be constantly moving. Small cracks can appear which can reveal splinters, sharp edges. Even though we go to great lengths to treat our products to ensure as little movement as possible, however, it cannot be prevented and the customer accepts this and accepts that any harm caused by a product is the customers responsibility and not the fault of H&H Design & Detail.

Delivery:

Orders, under normal circumstances and circumstances within our control, most items are made and shipped and should arrive within 3 – 5 working days.  Bespoke orders we will confirm at time of order. Due to circumstances out of our control, order may be delayed. H&H Design & Detail  always makes every effort to deliver goods on time as requested at the time the order was placed. However, we cannot guarantee this, and we will not accept any liability if your order is delivered outside any previously agreed time or date. We will do our best to advise you of any delay or if the item is not available. If there is any damage during delivery, we  will endeavour to replace or repair the items as quickly as possible, however we are not liable for any costs you may have incurred. Please note that someone will be required to sign for and carefully check the goods at time of delivery. If you there is no one at you shipping address to sign for the delivery, then the courier company reserve the right to deliver to a neighbour if they are willing to sign for it. If the courier has made 2 attempts to deliver your parcel and there is no one available to take delivery, the parcel will be returned to us and a second delivery charge will need to be made. H&H Design & Detail  will not accept any liability for damage to a product at  the customer’s property, or any personal injury to the customer or any third party. H&H Design & Detail  can not be held liable if  we are not able fulfil any last-minute changes to your shipping address. Any requests to change a Shipping or Billing address must be put in an email and we will do our best to accommodate. If we are not able to change your address we will notify you by phone/email. If your order has been completed and we have informed you but you are unable to take delivery, H&H Design & Detail  will not be held responsible for any movement in the Timber. Whilst we will take every care to protect your item while we store it until you are ready to take delivery, H&H Design & Detail  can not be held responsible for any damage that may occur, as we are a working workshop and space can become very limited.

H&H Design & Detail  cannot be held liable for any injury to persons moving or taking delivery no matter how it’s caused. All our Irish deliveries are made via courier An Post, we reserve the right to choose which courier. Delivery hours can vary, general hours are between 7am-8pm. Delivery to other areas will be sent via an international courier of equal service. Please note that we are mostly able to track the orders with our courier, but can not be held responsible for their service. If you require delivery with full tracking, please contact us on: 00 353 68 44665

Damages in Transit:

All goods must be inspected for damage or shortfall on delivery and must be reported to us within 24 hours of delivery. All orders being transported overseas by the customer must be unwrapped and checked upon delivery and any damage or shortfall must be reported to us within 24 hours and not taken out of Ireland. If not H&H Design & Detail  will not be held liable for any damage. No claims for damage can be made after this. Goods will not be left without a valid signature from the Customer or a responsible person. On occasion, by the courier, goods can be left with a neighbour, the customer accepts this and can not hold H&H Design & Detail  responsible for any damages caused unless specified on date of order by the customer.

All packaging must be kept if any returns are to be made. Couriers can sometimes requests to see image or even inspect the goods and packaging directly. This is part of their T&Cs which H&H Design & Detail  and the customer must abide by. If packaging is disposed of before a claim has been made, we may not be able to issue a refund or replace the damaged item.

All delivery notes added to the order will be added to your delivery notes. The couriers will do their best to accommodate, but can not guarantee all requests can be carried out. H&H Design & Detail  can not be held responsible for delivery requests. If a request is made to leave the parcel somewhere, this is the responsibility of the customer and H&H Design & Detail  are not able to take any action if the parcel gets lost or stolen.

Loss of a parcel:

The loss of a parcel is beyond our control. Once an order leaves our workshop we are then bound by the Terms & Conditions of the courier. If your parcel has been lost in transit, we must comply with all search procedures they have to do. This can take several days and beyond. Once the courier has determined the location of your parcel, it will be sent on to you ASAP. If the parcel can not be located, then we have to comply with the couriers claims procedures. This can take up to 6 weeks for the courier to arrange a refund and then a week for H&H Design & Detail  to arrange the refund back to the customer. The timescales are beyond our control and are legally binding. We will do everything we can to help speed up the process and in the meantime will keep the customer informed as and when any progress is made.

N.B. Once your product leaves our workshop it goes through many different climates on its journey to you. During this period some slight movement and cracks can occur. Once you have taken delivery, there will be a period of time that your product needs to settle into its new environment.

Overseas  Orders:

All orders which are being shipped overseas if not on our current listed shipping destinations will need to pay a separate shipping cost as quoted by our courier before placing your order. Please be aware that there may be a customs charge, for which we can not be held responsible for. Some countries may have other charges for which the customer is responsible for finding out this information and paying any extra fees. We recommend finding out this information via the specific country’s customs website before placing an order so you are aware of the likely costs involved. Shipping times to overseas countries will vary. We will provide you with a tracking number so you can see when to expect your parcel. Customs may or may not delay your parcel, for which we can not be held responsible for.

Cancelation:

You may cancel your order at any time so long as the item(s) have not been cut to order, personalised or specific timber ordered for your requirements. You will be refunded in full. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our discretion.

Returns:

If for any reason you are unhappy with your purchase, please let us know. We ask that you contact us within 24 hours of receipt on 00 353 68 44665 or by email hhdesigndetail@gmail.com. Only items that are blank and not made to order can be returned. All items should be returned within 7 days of receipt in a re-saleable condition. Bespoke/Personalised/Made to order items may only be returned and repaired or replaced, they are non refundable. We reserve the right to offer the customer a refund or exchange at our discretion. This is a one time only offer and only valid at the time the offer is made. It is not an open-ended offer. Where possible, we would ask that you return the item(s) with the original packaging. We are not responsible for return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on: 00 353 68 44665 or email: hhdesigndetail@gmail.com to discuss the return of your item.

Stock Shortages:

If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.

 

Faulty or Damaged Goods:

In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 24 hours of receipt on 00 353 68 44665 or email: hhdesigndetail@gmail.com. If this has not been done, we cannot claim for any damages, this is beyond our control and are the Terms & Conditions of the couriers. Parcels must be collected from the same address it has been delivered to, this again is outside of our control and is part of the Terms & Conditions of our couriers.

After you have contacted us, all items should be returned within 7 days of receipt, via recorded signed for delivery.

Where possible, we would ask that you return the item(s) with the original packaging. If this is not possible, you must make sure that the parcel is securely packaged for the size and weight of the parcel to protect it during transit. H&H Design & Detail  are not responsible for any damages caused in transit. We are not responsible for the return postage. All returns must be sent back via a recorded signed for delivery at the expense of the customer. If you wish to return an item, please contact us first on: 00 353 68 44665 or email: hhdesigndetail@gmail.com to discuss the return of your item. We will refund your return postage if the fault is down to H&H Design & Detail.

Once we have received the damaged item back at our workshop, we will inspect it and if possible we will repair it to look as good as new. If this is not possible, then we will replace it asap. H&H Design & Detail will not accept any claims for damages/discrepancies once the customer has performed any work on the product, including cutting, shaping, finishing or oiling. Any work carried out on the product constitutes immediate acceptance of the product.

Chopping Boards and other wooden products made by H&H Design & Detail  are natural products and must be treated as such. Wood is very susceptible to climate change, heat and water. Never leave your product to soak, do not leave in open sunlight or on a hot surface like an AGA. Do not place your product on a wet or moist surface for long periods of time especially product like chopping boards. This will not only cause damage to your product but may stain surfaces or flooring. Be sure to wipe the oil immediately because if left it may cause some staining. If the oil does leak slightly, rest assured that  it will stop, it just needs to acclimatise. If you do not follow your care guide instructions and damage occurs to your item, H&H Design & Detail  will not be held responsible for repairing or replacing the product. Please get advice first from a professional if you are buying our bath rack and you have a stone bath or any bath that is porous.

Please note: Normal wear and tear of a product is not deemed to be a faulty or damaged product. All repairs and postage costs are chargeable. Please contact us for a quote.

Disclaimer:

The information contained in this website is for general information purposes only. The information is provided by H&H Design & Detail  and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of H&H Design & Detail . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, H&H Design & Detail  takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

We reserve the right to amend these terms and conditions at any time. This does not affect your statutory right.

Security & Privacy:

H&H Design & Detail  respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you.  We do not store credit card details nor do we share customer details with any 3rd parties.

Customer Services:

If you have any further queries, please contact us at hhdesigndetail@gmail.com , alternatively, call us on 00 353 68 44665. All calls will be charged at standard rate or your phone providers rate. We will endeavour to respond to all complaints as soon as we can.

Copyright:

All design, text and imagery on www.hhdesigndetail.com is the copyright of H&H Design & Detail  and our site may not be altered in any way or republished without express prior consent from H&H Design & Detail . H&H Design & Detail  are the copyright holders for all of their images and text. No images may be sold on or assigned to any third-party.

H&H Design & Detail  reserves the right to: (a) Alter these Terms and Conditions upon giving you advance notice. (b) Decline service to any individual customer. The above Terms and Conditions shall not affect your statutory rights as a consumer. The contract between us shall in all respects be governed by and construed and interpreted in accordance with the laws of Ireland and the parties hereby submit to the exclusive jurisdiction of the Irish courts.

FAQ’s

How long will my order take to be made and delivered?

All of our delivery times are an estimate and not a guarantee.

Standard orders –  3-5 working days

Bespoke orders – 7-10 working days

If your order is going to take longer we will advise you at the time of purchase or soon after. If you require your order to be delivered sooner than the delivery times specified, please let us know at the time you place your order. We will do whatever we can to meet your requirements.

Do you ship Overseas?

Yes. This will also stop any delays in your order being made. We must stress that these orders once they have left our workshop, the timings are out of our control. Delays with customs and weather etc are out of our control.

How do I pay for my order?

We accept all major Debit and Credit Cards, PayPal and Cheques.

Please note that you do not have to have a PayPal account to pay by this method. If paying by Credit Card, MasterCard or Amex, there will be a 2% additional charge. All Cheques must be cleared before any order is made and delivered. 

Are spaces considered as part of the character allowance ?

No. Spaces and punctuation have already been taken into account when we give you the character allowance. In some circumstances we can adjust the spacing to fit your inscription. ”The Beauty of Bespoke”

What do I do if there’s a mistake in the inscription?

This should not happen because we confirm with you all spellings and arrangements. If, in the very unlikely event that this happens, please contact us immediately on : 00 353 68 44665 or hhdesigndetail@gmail.com and we will resolve this problem.

Will my product move?

The simple answer is – not a lot. There are two factors that come into play when make products from timber.

1) Make sure the timber is well dried before you start. All of our timber is dried to around 7% moisture content, this is the correct measurement to begin manufacture.

2) We give our products a really good oiling. This is key factor against movement. A lot of makers will admit to giving their products 1 – 2 coats of oil. This is not enough! Timber oil companies will tell you that a minimum of 3 – 4 coats is required for timber protection and that is exactly what we do. In some cases, like our Draining Boards and Carving Boards, which are subjected to the most moisture abuse, we will use 7 – 10 coats  for Maximum protection.

My item is a different colour or size to the ones on your website what should I do?

Wood is a natural product and no two pieces of wood are identical. The colour and grain will differ with every product. All sizes stated in the product information are approximate, but we try our best to make sure we are as close to the stated size as possible.

Please see our Terms & Conditions or contact us on: 00 353 68 44665 or email hhdesigndetail.com

What do I do if my order is damaged in transit?

Please see our Terms & Conditions or contact us on: 00 353 68 44665 or email hhdesigndetail.com

How do I return my item?

Please see our Terms & Conditions or contact us on: 00 353 68 44665 or email hhdesigndetail.com

 

Privacy Notice & Cookies Policy

Besides making wonderful personalised wooden products, we are also committed to maintaining the trust and confidence of our visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, or when someone subscribes to our newsletter.

Visitors to our Website

When someone visits www.hhdesigndetail.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Newsletter Sign Up

We offer the option of signing up to here about new products, offers and seasonal promotions and to aid that we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses and we simply ask for an email address and first name so we can personalise the email to you as it’s nice to do.

We use a third party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

Purchasing from us

We hope that when visiting out site that you are inspired to make a purchase from us and if you do then it makes sense we handle the following

  1. When you order, we need to know your Name, Address, Contact Details and Delivery Details (if these are not the same). This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
  2. We use your personal information only to fulfil your order.

We do not sell, rent or exchange your personal information with any third party for commercial reasons.

We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.

You can create an account to save your details or checkout as a guest the choice is yours at checkout.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer via email hhdesigndetail.com

Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

How long are cookies stored for?

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Performance cookies 

These cookies collect anonymous information on the pages visited.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies

These cookies remember choices you make to improve your experience.  By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.

For example, if you choose to ‘share’ content through Facebook or other social networks you might be sent cookies from these websites. We don’t control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.

Our Christmas order book is now closed.... but we are still taking orders for 2022..... have a lovely festive season

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